Refund & Returns Policy

Refunds and Returns Policy for SparkEdge Electronics

Effective Date: 12/01/2025

Thank you for shopping at SparkEdge Electronics. We aim to provide high-quality products and services to all our customers. If you are not completely satisfied with your purchase, this Refunds and Returns Policy outlines how to proceed with returns, exchanges, and refunds.

1. Scope of the Policy

This policy applies to all physical and digital products purchased from SparkEdge Electronics through our website.

2. Eligibility for Returns

  • Physical Products:
    • Returns are accepted within 14 days of delivery.
    • Items must be unused, in their original packaging, and in the same condition as when received.
    • Proof of purchase, such as an order confirmation or receipt, is required.
  • Digital Products:
    • Refunds for digital products are only available if the product is defective or not delivered as described.

3. Non-Returnable Items

The following items cannot be returned:

  • Personalized or customized products.
  • Activated or downloaded digital products.
  • Items marked as final sale.
  • Products with visible signs of use or damage caused by the customer.

4. How to Initiate a Return

To begin the return process:

  1. Contact Us: Email us at [email protected] with your order number, a description of the issue, and whether you want a refund or exchange.
  2. Wait for Authorization: Our customer support team will review your request and respond with a return authorization and further instructions.
  3. Prepare the Product: Securely pack the item in its original packaging.
  4. Ship the Item: Send the product to the address provided in the authorization email. Customers are responsible for return shipping costs unless the return is due to a defect or error on our part.

5. Refunds Process

  • Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
  • Approved refunds will be processed within 7 business days and issued to the original payment method.
  • For digital products, refunds will be issued after verifying the defect or issue with delivery.

6. Exchanges

  • Exchanges are allowed for defective or damaged items only.
  • If an exchange is approved, we will ship the replacement product at no additional cost.
  • If the requested replacement is unavailable, we will process a full refund instead.

7. Fees and Costs

  • Return shipping costs are the responsibility of the customer unless the item is defective or we made an error.
  • A restocking fee of 10% may be applied to returns of non-defective products.

8. Customer Support

For any questions or assistance with returns and refunds, please contact us:

SparkEdge Electronics Email: [email protected]
Address: Nambale-Butula Road, Opposite Amaya Chemist

Our support team is available Monday through Friday, from 9:00 AM to 5:00 PM.

9. Additional Information

  • SparkEdge Electronics reserves the right to deny returns that do not meet the conditions outlined in this policy.
  • We recommend using a trackable shipping service and purchasing shipping insurance for returned items, as we are not responsible for items lost during transit.
  • Refunds do not include the original shipping cost unless the return is due to our error or a defective product.

Thank you for choosing SparkEdge Electronics. We value your satisfaction and are here to assist you!